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Shipping

Domestic Shipment

 

We may take up to 3 business days to process your order after your payment has been authorized and verified. Orders containing items listed as regularly stocked products will ship within 3 Business days.. This applies to orders placed Monday to Friday before 3 pm ET (2 pm CT/1 pm MT/noon PT). The term 'business days' refers to the days between Monday and Friday, excluding holidays. Orders placed on Fridays after 3:00 PM EST will begin processing the following Monday.

Orders containing items listed as not in stock will ship by the estimated ship date. These product dates are subject to change. 

We ship all products using UPS, FedEx, or USPS. If your order exceeds $200, a signature is required. Freight orders will be sent via Pilot Freight. International orders will be sent via USPS or DHL. 

DELIVERY TIMES

The delivery time of your package primarily depends on the shipping carrier and the service level selected.

  • Free Shipping - Transit time of 5-7 Business Days

  • Next Day Air - Transit time of 1 Business Day

  • 2nd Day Air - Transit time of 2 Business Days

  • UPS/ FedEx Ground - Transit time of 3-5 Business Days

 

FREE SHIPPING

Free shipping available within the lower 48 states for orders totaling $250 or more. Simply select the free shipping option during checkout. This offer excludes shipments going to Alaska, Hawaii, Military Boxes, and items too large to ship via UPS or USPS. These items are usually large freight or bulky items such as hoods, wheels, special orders,etc.

  • Orders over $2500 Ship with a signature requirement only.

 

INTERNATIONAL SHIPPING

Neo Garage LLC Parts ships packages all over the world. If you would like to see an estimated cost of shipping an item(s) internationally, simply add the desired item(s) to your Shopping Cart and use the "Calculate Shipping" feature. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by the shipping carrier, and local or national governments are the buyer’s responsibility and will not be paid or reimbursed by Neo Garage LLC Parts. By law, Neo Garage LLC Parts is required to list all package contents at the actual purchase price. If a package is refused rather than pay any importation fees, Neo Garage LLC Parts reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order. For more information about international returns, please refer to our Return Policies page.

SPECIAL ORDERS

Items are considered special orders if they are generally not stocked items. For example, if an item needs to be ordered from Japan, or an item is made to order.

  • Please contact us if you would like to inquire about making an order.

  • Special orders may require a deposit.

  • No returns, cancellations, or refunds are allowed on special orders. NO EXCEPTIONS.

  • We cannot estimate delivery times of special orders. 

  • Special Orders will drop ship from the manufacturer.

APO / PO BOX SHIPMENTS

Shipments going to an APO or PO Box will need to confirm that items are able to be received. Please be aware that the United States Postal Service (USPS) has size restrictions on shipments going to APO’s and PO Boxes. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest verifying the delivery possibilities with that carrier before placing the order. If a package is deemed undeliverable by a carrier that cannot delivered parcels to your post office box or APO the buyer will be responsible for all freight charges and fees associated with the shipment.

 

DAMAGED / LOST SHIPMENT

If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials included in the shipment. To fully process a damage claim, all original products, and packaging materials must be provided. Neo Garage LLC Parts is not liable for damage claims that are denied due to customer negligence.

 

Conditions of Use

By visiting or purchasing from neogarageonline.com, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Shipping Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Shipping Policies at any time. Your continued use of the Site following any policy revisions constitutes your acceptance of and agreement with the changes made.