DAMAGED / LOST SHIPMENT
If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials included in the shipment. To fully process a damage claim, all original products, and packaging materials must be provided. Parts is not liable for damage claims that are denied due to customer negligence.de a kit/combo cannot be returned separately.
STANDARD RETURN POLICY - 30 Days Return
Unless another return policy is indicated, products sold by Neo Garage LLC are covered by this Standard Return Policy and may be returned within 30 days return of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable.
Considering the risk and stress associated with racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein and those stated on the RMA form may result in delayed return processing and/or refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or require warranty repair or replacement are not covered by our Standard Return Policy. Items that are more than 30 days from the purchase date, but within 60 days may still be eligible for return at the sole discretion of Neo Garage LLC for STORE CREDIT ONLY, depending on the condition of the product being returned.
*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.
NON RETURNABLE ITEMS - Clearance Items, Special Orders
Neo Garage LLC often sells items that are not eligible for return. These items are labeled as Special Orders.
Neo Garage LLC also sells unique or custom product items that are often made to order and/or are considered special order items. These items indicated as having this Special Order Return Policy are not eligible for returns or exchanges. Special order items may require a minimum of a 50% non-refundable deposit. This deposit will not be refunded if the order is canceled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes the responsibility that the items ordered will fit their needs.
REFUSED / UNDELIVERABLE ORDERS
Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Keep in mind that international orders which have been refused by the receiver or deemed undeliverable by the shipping carrier may be subject to duties, taxes, customs charges, or brokerage fees on the return shipment. Neo Garage LLC reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and sent back following our standard return process.
Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 5-7 business days, depending on your bank's processing practices. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. Neo Garage LLC does not refund shipping charges for returned items. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment. Refused or undeliverable orders may also be subject to return freight fees, duties, taxes, customs charges, or brokerage fees. At the discretion of Neo Garage LLC, items purchased from Neogarageonline.com may be subject to a restocking fee of up to 15% of the item's purchase price. If you have any questions regarding the refund process, please contact one of our customer service representatives.
Neo Garage LLC will only allow you to maintain a credit balance on your account at your request. Any credit balances on your account with Neo Garage LLC will be remitted to you within seven (7) days of receipt of your written request to remit such balance. If you fail to request the return of your credit balance within one 90 days of the creation of said credit balance, said balance shall terminate and may retain any such balances.
Neo Garage LLC does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered separately under a manufacturer's warranty. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.